Sometimes when our customers have any issues with the Popup Builder plugin we might ask them to send "System Information" file in order to do some investigations.

As the issues can be related from multiple reasons (like theme, browser, version of the WP, other plugins and etc.) we ask this file to be able to solve the issues.

Please check these steps and after see the gif below on how to do that:
Go to your WP Dashboard
Press on "Popup Builder" field and press on "Settings" option
After, you will see the debug tools table, please press on "Download" button under it

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